PacificSky Solar

Very disappointing company. I was persuaded to instal their so,ar panels in 2018 and my DWP bill was slightly but not overly reduced. But last week I received a $1200. DWP bill. Apparently a part in the panels stopped functioning and I had no idea. The company refused to offer a reimbursement and now have the temerity to charge me $400 to replace this part. But wait there’s more. The part isn’t even in stock so I have to wait more than a week meanwhile the panels are not working at all so my next power bill is likely o be high. What an absolutely disgraceful state of affairs. I’m a retired teacher and I have to spend money like this. Of course they say it’s my fault because I didn’t check the app. What app? I was not really aware of any of this and to blame me instead of doing something to resolve the issue efficiently and expeditiously and allow me to pay over $1000 for my power bill is an absolute disgrace. I wish I had my time all over again. I would’ve use a different company as of today they still haven’t contacted me about the missing parts.

The worst customer service ever. I had an inverter go out on my system that was still under warranty. I'm now at six weeks since my initial call requesting service. Between a front office that needs to be continuously reminded to schedule appointments and a tech who messed up the first report it's been a disaster.

I don’t post many reviews but this one I feel obliged to write so other people don’t have to go through what my family and I have gone through. PacificSky Solar has cost my family time, money and extreme stress. I will clearly describe why you should NOT choose PacificSky Solar for your solar panel installation. Most importantly they cannot be trusted. They have proven that time and time again.