REP Solar in Corona, California

Great customer service ONCE you are able to reach a live person (hence one star deduction). My solar panels stopped working 3 years after installation. I first emailed the person that I worked with previously. Email was blocked. I then emailed the person whose name and email address was on the invoice (for 10K+!), again blocked. Then, I called the number that was on the paperwork, an automated system that either says "Thank you for using our automated system" after making a choice and hangs up on you, or transfers you to a mailbox that is "full and cannot leave a message"!! After an hour so, I got the idea to just google the company and pretend like I'm a new customer. Sure enough, reached a live person who was in the engineering department, but then he actually gave me a phone number to the right department. From then on, the service was top notch!! Kudos to Chang who was assisting me. He first walked me through some steps to see if I can reset the system. When that didn't work, I followed up with him the next day and he said he will send someone out. When the repair guy didn't show up that day, I followed up and he said the repair guy was running late yesterday and would come by first thing in the morning. The repair person did show up and did a great job and explained how to reset the system myself next time the wire tripped (apparently that was the problem). Greatly appreciate Chang and his crew! However, the company needs to work on how existing customers can reach customer service without the runaround!
Kai-Ning Jan